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Have questions? We are here to answer them!

Here are some frequently asked questions!

FAQ's

Where and when do tours start?

Each tour is offered on specific days/ times. Please see tour descriptions and/ or calendar to see what is available. Each tour starts and finishes at the flagpole in front of the Bicentennial Tower at the foot of State Street. Please arrive 10 minutes prior to departure time for tour check-in to ensure a smooth and prompt start. Tours will start on time as we often have back-to-back tours scheduled. Every participant will be asked to read and sign a waiver before the tour begins (Note: if you book online, you'll do this in advance when you book/pay).

What to wear?

Tours take place rain or shine, so dress accordingly. Bring rain gear or an umbrella if needed. Note that the temperature is often cooler along the lake and after the sun goes down, so bring a jacket if you feel you may need it. Wear comfortable walking shoes. Sandals should have a strap around the ankle. Shoes with heels as well as flip-flops are not recommended. If it is a sunny day, don't forget sunscreen and a bottle of water!

Where can I park?

There is a lot of street parking on State Street and plenty of free spots around the Bicentennial Tower. That said, it can fill up quickly in the summer. Additional parking is available in the nearby Sheraton hotel parking lot (fee).  Please note that Erie's Bayfront Highway is undergoing renovations, so expect some delays. Please be patient as this work will improve traffic flow (cars, foot, and bikes) in the future! Yay for progress!

What if Tour Erie cancels?

Tour Erie reserves the right to cancel the tour in case of emergency or illness until 1 hour before the scheduled time. If a tour is canceled (VERY rare), you may reschedule without any extra charges or request a full refund.

What about kids & teens?

We LOVE kids, even teens! We are a very family-friendly organization, so children under the age of 4 can join for FREE!

What if a member of my party has special needs?

We are committed to providing a fun, and positive experience to all people. If a member of your party has special needs, please let us know about any accommodations you need, in advance, and we will do our absolute best to meet your request. The route we walk is wheelchair-friendly and handicap accessible. That said, we'd appreciate a heads-up if a member of your party may need some special attention so we can have an additional tour guide on hand to provide the best service.

What if I can't attend the tour I booked?

You have options:

No shows: If you don't show up without letting us know ahead of time, you forfeit the right to receive a refund.

Cancel: If you let us know 24 hours before the tour starts, we will cancel your tour reservation and give your money back. In case of less than 24 hours' notice, you will get a tour credit for use anytime in the future, it never expires!

Reschedule: Your tour reservation can easily be rescheduled at no charge, subject to availability. Just send us a message at least 24 hours in advance. If we are unable to reschedule the tour, you will be issued a tour credit anytime in the future (never expires) or, in some cases, a full refund.

How fit do I need to be to do the walk?

The routes are very easy to walk, are mostly flat, are all on solid surfaces (sidewalks/asphalt paths), and we walk at a leisurely pace, making several stops on the 90-mintue to two-hour tour. Most routes are 1 to 1.5 miles long. But please be honest about your health condition and walking ability. Can you leisurely walk for a mile and a half? Consider that it can be very humid in Erie in summer and there is little shade along the bayfront. If you have serious health problems, please do not walk with us, as we will be exposed to the seasonal elements. That said, our tour guides are certified in CPR and First Aid and will have a cell phone with them at all times. 

What if I want to walk faster/ further? 

We have several fitness walk routes between 3-5 miles that we're happy to lead you on. While we won't cover as much history as a regular tour, we'll cover more ground - including a stop by the Erie sign-keep you entertained and give your heart and legs a workout. Contact us for more information.

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